Voice AI can sometimes mix up details, like confusing order numbers B3172 and...

https://deanssuperchat.capitaljays.com/posts/should-i-use-a-separate-verifier-model-or-the-same-model-to-self-check

Voice AI can sometimes mix up details, like confusing order numbers B3172 and B3712, causing frustration. This post explores simple steps to prevent such mix-ups in customer service calls