Voice AI can slip up when it guesses order details or misunderstands requests,...

https://miasniceword.cavandoragh.org/how-do-i-stop-a-voice-agent-from-inventing-discounts-or-goodwill-credits

Voice AI can slip up when it guesses order details or misunderstands requests, leading to wrong answers. A smart way to catch errors early is using readbacks—having the AI repeat order IDs aloud for customer verification