Voice AI can slip up by mishearing or misinterpreting info, leading to wrong...

https://brookssniceop-ed.bearsfanteamshop.com/caller-corrected-the-bot-twice-should-it-escalate

Voice AI can slip up by mishearing or misinterpreting info, leading to wrong answers. One way to catch errors early is adding a readback step—like having the system repeat your order ID—to confirm accuracy