Stopping voice AI from making mistakes is a real challenge in customer service....

https://instaquoteapp.com/how-do-i-decide-what-the-source-of-truth-is-for-each-claim-type/

Stopping voice AI from making mistakes is a real challenge in customer service. This post looks at how using identifier readback—like repeating order number B3172 back to the caller—and success-response confirmations help catch errors early