Mobile AI voice agents let customers describe an issue, handle routine...

https://dibz.me/blog/what-is-the-simplest-ivr-replacement-flow-for-a-small-business-1294

Mobile AI voice agents let customers describe an issue, handle routine requests, and route complex ones without keypad menus or chatbot dead ends. Gartner estimated conversational AI could cut contact-center labor costs by $80 billion in 2026.