Listen without rushing to fix things, then offer one practical step, like...

https://wiki-square.win/index.php/They%E2%80%99re_Worried_About_Being_Institutionalized%E2%80%94How_Do_I_Respond%3F

Listen without rushing to fix things, then offer one practical step, like helping book an appointment. You might say, “Would it help if I sat with you while you make the call?” Set kind boundaries, and remember support can take more than one conversation.