Handling negative reviews can feel personal, but your response should be a...

https://kilo-wiki.win/index.php/The_Ghost_in_Your_Review_Feed:_How_to_Handle_Anonymous_and_Suspicious_Google_Reviews

Handling negative reviews can feel personal, but your response should be a business decision. When a critique hits your page, apply the fact vs. opinion test. Always document the interaction with screenshots and timestamps before acting