Fake reviews can tank your credibility, but you aren't helpless. Start by...

https://priceofbusiness.com/exposing-the-truth-how-fake-reviews-can-ruin-a-business-and-how-erase-com-helps/

Fake reviews can tank your credibility, but you aren't helpless. Start by gathering hard documentation like timestamps or conflicting internal logs to prove the review is bogus